Our refund and returns policy lasts 15 days. If 15 days have passed since your purchase, we can’t offer you a full refund.

Eligibility for Refunds:

To be eligible for a refund, you must meet the following criteria:

• The course must not be more than 25% completed.
• You must provide proof of purchase (receipt or order number).

Non-Refundable Items:

Certain types of purchases are non-refundable:

• Downloadable software products.
• Gift cards.
• Coupons and discounts applied to courses are non-refundable.

Refund Process:

1. Request: To initiate a refund, please contact us at [email address] with your proof of purchase and the reason for the refund request.
2. Review: Once your request is received, we will review it and notify you via email of the approval or rejection of your refund.
3. Approval: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Late or Missing Refunds:

If you haven’t received a refund yet, please:

• Check your bank account again.
• Contact your credit card company; it may take some time before your refund is officially posted.
• Contact your bank, as there is often processing time before a refund is posted.

If you’ve done all of this and still have not received your refund, please contact us at [email address].

Sale Items:

Only regular-priced items may be refunded. Sale items or courses purchased with discounts or coupons cannot be refunded.

Need Help?

For any questions related to refunds and returns, please contact us at support@digitale-code-institute.com.